Email

Your assistant has an email address — like alex@town.com. Email it directly and it takes care of the rest — whether that’s researching, summarizing, or making changes to your routines.

Your assistant’s email

When you sign up, you name your assistant and get a dedicated email address. This is how you reach your assistant from anywhere.

Examples:

• alex@town.com
• assistant@town.com
• friday@town.com

What you can do

Ask for help

Email your assistant with any request:

To: alex@town.com
Subject: Research Acme Corp

I have a call with Acme Corp tomorrow. Can you research them and send me a brief?

Your assistant will:

1. Search the web for information
2. Check your email history with them
3. Compile a research brief
4. Reply with findings

Forward threads

Forward any email thread to your assistant for help:

To: alex@town.com
Subject: Fwd: Q4 Planning Discussion

Can you summarize this thread and identify the action items?

Your assistant will:

1. Read the forwarded thread
2. Analyze the conversation
3. Reply with a summary and action items

CC your assistant

CC your assistant on a thread with anyone (teammates, customers, candidates) and tell it what you need. It replies to the whole thread from its own @town.com address and takes it from there:

To: sarah@company.com
CC: alex@town.com
Subject: Meeting request

Hi Sarah, great to connect! Alex, can you find 30 minutes for Sarah and me next week?

Your assistant will:

1. Check your calendar and propose times that work for Sarah
2. Send the invite once a time is picked
3. Follow up if the thread goes quiet

No one else on the thread needs Town. See CC your Townie for more.

Create routines

Ask your assistant to create new routines:

To: alex@town.com
Subject: New routine request

Create a routine that labels all emails from my team (anyone @mycompany.com) and keeps them in my inbox.

Your assistant will:

1. Understand what you want
2. Generate the routine configuration
3. Test it if needed
4. Enable it for you
5. Confirm what was created

Modify routines

Ask your assistant to change existing routines:

To: alex@town.com
Subject: Update auto-inbox

Stop archiving emails from newsletter@example.com. I want those in my inbox.

Your assistant will:

1. Find the relevant routine
2. Update the configuration
3. Confirm the change

Tips for best results

How responses work

Your assistant replies in the same email thread. This keeps context together and makes it easy to follow the conversation.

• Research results appear as replies
• Routine confirmations come back as emails
• Drafted replies are created as drafts in your connected mailbox — Gmail drafts for Gmail, Outlook drafts for Outlook — and aren’t sent automatically

Which address does Town send from?

It depends on whose email it is.

• Email from you. When your assistant drafts or sends an email as you, it uses your own connected email account, your real address (e.g. you@yourcompany.com), not town.com. To your recipients, it looks like an email from you, because it is. Drafts appear right in that mailbox, in Gmail’s Drafts for a Gmail account or Outlook’s Drafts for an Outlook account, for you to review before anything goes out.
• Email from your Townie. When you CC your assistant on a thread and ask it to help, it replies from its own @town.com address, clearly as itself and not as you. See CC your Townie.

Your assistant’s @town.com address is also how you reach it. Messages you send there are requests to your Townie.

The Townie sign-off

When your assistant drafts an email, Town adds a short line at the end:

Drafted with Gizmo, Christina’s Townie · Town.com

This is the Townie sign-off, and it’s its own setting. It also appears on calendar invites and shared pages your assistant creates, not just email.

Turning it off

1. Click your avatar in the bottom-left of the app, then choose Settings.
2. Open the Email section.
3. Switch off Townie sign-off.

Rather than removing it, you can customize the wording — use {townie} in your text wherever you want your Townie’s name to appear. The preview underneath shows how it will look on email, calendar invites, and documents. You can also drop it from a single draft or invite if you’d rather keep it on generally.

Turning the toggle off applies to new drafts going forward. Drafts your assistant already wrote keep the line until you edit them.

What it isn’t

Two things the Townie sign-off is not:

• It isn’t your email signature. The separate “Add your signature to emails Town writes” and “Add your signature to replies” settings control that.
• It isn’t your avatar. Turning off the avatar in emails leaves the sign-off in place.

It’s also re-applied each time your assistant drafts, so deleting the line out of a draft body won’t keep it away next time. The toggle above is the durable fix.

Plan availability

The Townie sign-off can be turned off on Pro and above — Pro, Power, Power Plus, paid team plans, and enterprise. On the Free and Starter plans the line is included by design and the toggle isn’t available; moving to Pro or higher turns on the control. See Plans & Pricing.

Let your assistant send email directly

By default, your assistant drafts email to other people from your account and waits for your approval before anything goes out. This keeps you in control of what gets sent on your behalf. (Replies to yourself are always safe, so those send without approval. See Modes & Approvals. Replies your Townie sends as itself on a thread you’ve CC’d it on work differently. See CC your Townie.)

If there are people you email often, you can set up a trusted contacts list so your assistant can send, reply, or forward to them without stopping to ask each time.

Set up a trusted contacts list

1. In the web app, click Powers in the left sidebar, then click Trusted contacts at the top of the Routines page.

2. In the Email Recipients section, click New. (You’ll need a connected email account first.)

3. Under Recipient list name, give the list a short name like Coworkers or Customers.

4. Add the people it covers, one per line:

   • Allowed emails — specific addresses (for example alice@example.com).
   • Allowed domains — whole domains, so anyone at that company is covered (for example @company.com).
   • Anyone — enter * in either field to cover any address.

   Add emails, domains, or both.

5. Optionally turn on Include “via [your assistant]” to add a note to outgoing messages showing they were sent by your assistant.

6. Under Assigned Routines, select your assistant (it’s listed by name) and any routines you’ve created that should use the list. Town’s built-in routines aren’t listed here. When you select one, an approval dropdown appears — choose how much approval to require:

   • Ask each time — your assistant still drafts and waits for your approval before sending.
   • Always allow — your assistant sends to people on the list without asking.
   • Auto — follows the routine’s default approval setting.

7. Click Create.

Once your Personal Assistant is assigned a list set to Always allow, it can send email to those people directly — no draft-and-approve step. Anyone not on a trusted contacts list still goes through the normal draft-and-approval flow.

You can edit a list’s people, attribution, and assignments at any time, or delete it to unassign it from everything.

What your assistant can access

When you email your assistant, it can use all its connected tools:

• Search and read your emails
• Check your calendar
• Search the web
• Access connected apps (GitHub, Slack, etc.)
• Query what routines have done
• Create or modify routines

Limitations

• No real-time chat — Each email is a separate interaction
• Response time — Usually seconds to minutes, depending on complexity
• Attachments — Can process attachments but within size limits

Related

• Web App — Detailed configuration interface
• Routines — What your assistant can automate